Wigwam FAQs
SECURE PAYMENTS?
Wigwam Store has chosen the SHOPIFY PAYMENTS solution which guarantees each user perfect security in the execution of the transaction.
SHOPIFY PAYMENTS is PCI compliant and supports 3D SECURE payments.
WHAT MEANS OF PAYMENT ARE ACCEPTED?
Wigwam Store accepts almost all payment methods
Credit card VISA / Mastercard
Amex
PayPal
Shop Pay
WHAT SIZE TO CHOOSE?
At Wigwam Store we take special care to guide our customers and provide them with the best advice.
Each brand may have its own cutters. Also in order to guarantee the best possible service we have set up an online chat service open to store hours and our team will answer you immediately for any question relating to a size or specific information on a product.
CAN I RETURN A PRODUCT ALREADY WEARED?
No.
Products accepted are only products that have been tested without having been stripped of their product label and must be returned in their original condition and packaging. (Unused, Unwashed, Unaltered, No Pet Hair)
ARE RETURNS COVERED FREE OF CHARGE?
Yes within 14 days from the date of purchase for an amount greater than 100 euros.
However, our whole philosophy at Wigwam is to choose the best brands for you. Our criteria take into account the environmental impact of each of these brands. Thus almost all are classified B-CORP.
We invite you to also participate in this effort by avoiding massive orders and then returning almost all of the products.
WHICH COUNTRIES DO WE SHIP TO?
Wigwam Store is a company based in France that ships its products all over Europe.
Shipping costs are all indicated in the T&Cs.
CAN I COLLECT MY ORDER AT THE STORE?
My pleasure ! We have opened a click & collect delivery method which allows you, on simple presentation of the order confirmation email, to come
WHAT ARE OUR CARRIERS
We have opted for reliable modes of transport whose seriousness and quality are proven.
COLISSIMO / CHRONOGRAPH
CAN I CANCEL MY ORDER?
Yes of course you just have to contact us by chat.
HOW LONG AM I DELIVERED?
On average 3/4 days.
HOW TO GET ADVICE?
Simply by contacting the shop (+33559225227) or by online messaging available on the website (shop opening hours)